Help Desk

Welcome to the CDN Help Desk

You need help and depending on your issue, here is how to select correct service.

The CDN does manage:

  • The creation, renewal or removal of user accounts that enable access to the CDN digital resources, such as compute (nancep nodes) or storage (databf nodes) servers.
  • The management of global quotas per instrument (such as NenuFAR, NDA, NRH, …)
  • The digital data storage service
  • A request concerning online data management (setup, configuration, publication…)

If your request concerns a new user account creation, please review the instructions, and click on the button below.

New User Account

If your request concerns any of the other items listed above, click on the button below:

Contact CDN

The CDN does not manage:

  • A) Instrumental “sub-team” quotas (e.g.: individual NenuFAR teams with an attributed KP/ES/LT Project ID).
  • B) Software installations on compute servers, network issues, hardware questions
  • C) Changes/additions of members to instrumental sub-team groups.

If your request concerns item A) or C): please contact directly the instrument/project manager with your request. Only this person can manage quota distribution. Modifications of quotas should then be implemented internally.

If your request concerns item B): please submit a ticket through the Ticket System with the “IT support” in the Help Topic drop-down menu.

 

For any other concerns not listed above and/or which DO NOT fall into the scope of the CDN, please contact the IT support team at support_informatique [at] obs-nancay.fr  Please DO NOT put contact_CDN email alias in CC of your request.

Submit a ticket